Your booking reference number will be shown in a confirmation email which is sent after you have made your purchase. The number is included (like below) within the detail of the product purchased.

Please remember that you will need to enter your booking reference number when you register your kit for Day 2 and Day 8 URN registrations.

Note: Day 2 and Day 8 arrival tests are non-refundable after purchase as a booking reference number has been issued. This also applies in the case where the customer has not departed the UK.

Due to the frequently changing travel restrictions, Randox are unable to provide advice on this matter, if you require assistance on this please visit the government website https://www.gov.uk/foreign-travel-advice or alternative speak with your travel provider.

The time to result is dependent on the test you have booked and the time the swab was taken.

Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. Delivery dates for test results are approximate and Randox will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance, as well as subject to further terms in this agreement. It is important to note that we are dealing with sensitive biological samples, which in rare circumstances may require secondary testing. Randox will not release a result until a thorough review has been carried out and we are satisfied with the deliverable result. This is in line with good laboratory practice.

Visit our website for further information.

To view results, your Unique Reference Number (URN) that you are provided at your appointment must be registered. This allows the laboratory to link the sample to you. If you do not register, we cannot provide you with results.

Staff at your testing site will advise you on how to register your URN.

To register please visit: https://randoxcovid.azurefd.net/urnRegistration

Once your sample has been processed, your results will be emailed directly to the email address that was provided when registering in the form of a downloadable PDF. If your covid test is for travel purposes, please ensure you include your passport number at the time of registering.

Note: Randox are not liable for any delays as a result of the customers chosen email account blocking/ spamming emails from being received.

Randox advise that customers keep to their appointment time as best as they can, however we do understand that there are exceptional circumstances that are out of your control such as a delayed flight or traffic disruption.

If this is the case, and if this is within the same day and within open hours, you can attend your appointment at the original testing location. Please note this is only for our locations in Manchester Airport, Stansted Airport and East Midlands Airport.

Randox advise that customers keep to their appointment time as best as they can, however we do understand that there are exceptional circumstances that are out of your control such as a delayed flight or traffic disruption.

If this is the case, and if this is within the same day and within open hours, you can attend your appointment at the original testing location. Please note this is only for our locations in Manchester Airport, Stansted Airport and East Midlands Airport.

If your flight has been cancelled, you may choose to change your appointment for a later date or, if a departure booking, cancel the original booking for a refund. Please be aware as per our terms and conditions, appointments cannot be changed or cancelled if within 24hrs of the original appointment date and time.

Please visit the FAQ Section below: Appointment changes and cancellations

If you have received a positive result, please follow the government guidelines, and seek advice from the NHS. After a positive result, please do not visit any of our onsite locations as they will not be able to provide customer support on this. We recommend calling the Covid-19 help line 119.

There are various reasons that can lead to a sample being reported as unclear. Whilst it is uncommon, it can happen. Examples of an unclear result can include but are not limited to; contamination of food or drink consumed (normally within 30 minutes of test), temperature control, not enough human specimen, or a leak in transit.

If an unclear result is received, please immediately return to the test centre you had your original appointment in for a secondary test within the open hours of the testing centre.

We always recommend that you book your test as early as possible, but within your destination country’s stipulated accepted ‘test result to destination arrival’ timeframe to allow for these exceptions. We are not responsible for any direct, indirect, or consequential loss incurred as a result of an inconclusive test result.

Please ensure that your sample URN has been registered first. The sample must be registered with the Unique Reference Number (URN) that you are provided with at your appointment. This allows the laboratory to link the sample to you. If it is not registered, we cannot provide you with results.
For more information on the registration process refer to question “How do I view my result” first.

If you have successfully registered and if you haven’t received your results by the end of the expected turnaround time for the test you have taken, please contact our dedicated customer support team with your URN number by emailing: fly@randox.com.

The time to results will vary depending on the test you are taking it is important you have taken note of the TAT from our website or in this section under ‘How long does it take to get my results?’ before you book your test to ensure the TAT provides enough time for you to board your flight.

Note: also ensure you check your spam folder and if using a work or university email, please check your server hasn’t restricted our emails as your results will have an attachment.

Randox advise that customers keep to their appointment time as best as they can, however we do understand that there are exceptional circumstances that are out of your control such as a delayed flight or traffic disruption.

If this is the case, and if this is within the same day and within open hours, you can attend your appointment at the original testing location. Please note this is only for our locations in Manchester Airport, Stansted Airport, East Midlands Airport and Heathrow Airport.

We can provide testing for minors if required as long as a parent or guardian is present. We recommend you check with the relevant government website at your destination if a test is required for minors.  The requirements vary between countries.

No, the drive through is not accessible for foot passengers.

On the day of your appointment, please present yourself to your chosen Randox Health Travel Centre no more than 5 minutes before your appointment time. You must provide confirmation of your booking, photographic ID (a passport if travelling), mask and order confirmation email (booking reference number).

Yes, as long as all parties have made appointments and they have the necessary information (as above)for the appointments this is acceptable.

This is the decision of the person getting tested.

Yes.

Yes, our airport locations are available for any individual who requires a covid test to be carried out. The booking process is the same for general non-flight/travel appointments. Additionally, testing can be performed if travelling by boat, train, etc and is not specific to airlines.

The swab test may be taken at one of the following Randox Health Travel Centres:

Manchester Airport (Drive Through)

Randox Drive-Through Testing Centre

JetParks Ringway Testing Centre

Manchester Airport

Shadowmoss Rd

Wythenshawe

Manchester

M22 5WE

View Location Here

Manchester Airport (Walk Through)

Randox Walk-Through Testing Centre

Arrivals at T2 Testing Centre

Terminal 2

Manchester Airport

Manchester

M90 5RH

View Location Here

East Midlands Airport

Randox Drive-Through Testing Centre

Jet Parks 2

East Midlands Airport

A453

Castle Donington

Derby

DE74 2TR

View Location Here

London Stansted Airport (Drive-Through)

Randox Drive-Through testing centre

Jet Parks Zones R&X

London Stansted Airport

Bury Lodge Lane

CM24 1QW

View Location Here

London Stansted Airport (Walk-Through)

Randox Walk-Through Testing Centre

Short Stay Yellow Testing Centre

London Stansted Airport

Terminal Road North

CM22 6PF

View Location Here

Liverpool One Shopping Centre

Randox Health Walk-In

Chavasse Park

LiverpoolOne

Thomas Steers Way

Liverpool

L1 8LW

View Location Here

Heathrow Airport (Walk-Through)

Rear Car Park Radisson Blu Edwardian Hotel Heathrow

140 Bath Rd

Harlington

Hayes

UB3 5AW

View Location Here

Glasgow City Centre

Glasgow City Centre

150 Howard Street

Glasgow

G1 4ET

View Location Here

Kensington High Street

Kensington London

143 Kensington High Street

London

W8 6SU

View Location Here

Clapham Junction London

Battersea Reach

Juniper Drive

London

SW18 1TA

View Location Here

Food and drink should not be consumed in the 30 minutes prior to having your swab sample collected. Chewing gum and smoking should also be available within the same time frame.

Food and drink should not be consumed in the 30 minutes prior to having your swab sample collected. Chewing gum and smoking should also be available within the same time frame.

You are provided log in details when you make an appointment. Please log into the “my account” section of the website

Once logged in, go to ‘My Appointments’ to view and reschedule your booking/bookings. Please note you can only change the date and time of your appointment but not the location. You cannot amend the original type of appointment booked for another type. For Example, if you have booked for an Express PCR test, you cannot amend this to an Antigen test.

Please be aware as per our Terms and conditions, appointments cannot be changed or cancelled if within 24hrs of the original appointment date & time.

If you have any issues with booking  amendments / rescheduling please contact us by emailing fly@randox.com.

Please be aware that due to the popularity of the service, the “new” requested time/ date of appointment may not be available.

Please check the email account linked to the original booking. You will receive an email providing USER name and password information. If you have forgotten your password, please select reset password on the log in page on fly.randox.com

Appointment types are not interchangeable. If you have accidently booked the incorrect appointment type you need to apply for a refund (please see refund section) & rebook another appointment for the correct type of test you require.

If you flight is delayed you can either amend or cancel and rebook our appointment however, T&Cs will still apply.

If the appointment is within the same day as the delayed flight, you can attend your appointment at the original testing location. Please note this is only for our locations in Manchester Airport, Stansted Airport, East Midlands Airport and Liverpool One testing centres.

No – if arriving into the UK. Due to UK government covid travel restrictions and departmental guidance, we are legally unable to offer you a refund once you have been provided with a Passenger locator form booking reference number.

Yes – if departing from the UK AND you cancel your appointment with more than 24 hrs notice.”

A test that looks for specific pathogens that cause respiratory infections. When a person is feeling run down, and has symptoms that can include cough, fever, sore throat, runny nose, and body aches, it is important not to dismiss it as “under the weather”. This test looks for 22 different pathogens, a combination of viral and bacterial, and provides details on what is causing the symptoms you have. From there you can act upon this information with Healthcare professionals to get the right treatment.

Please check the email account linked to the original booking. You will receive an email providing USER name and password information. If you have forgotten your password, please select reset password on the log in page on fly.randox.com

In line with government guidance any persons with symptoms that could indicate Covid-19 must follow local regulations and be tested first. As Covid-19 is monitored within government guidelines, it must be kept separate.

Symptoms are not just an indication of Covid-19. Respiratory infections, can impact the lungs, sinuses, vocal cords, throat, and are of particular danger to children, older persons and people with immune system disorders. Also where an the infection can be contagious, means its not just a risk for you but those around. Getting a cold, cough and flu test will assist in determining the source of your symptoms. Better informed means better able. Knowing more about your symptoms and what is causing them specifically, means you can look at what can be done to improve your health.

Depending on symptoms, a health care professional may take a swab or sputum sample at the appointment. This will either be the looking at the upper respiratory tract, or the lower lung. The sample will then be tested to see whether 22 different pathogens are detected on the sample provided that day. The pathogens will either be viral or bacterial. You will receive a report that will either show positive or negative for each pathogen tested.

Simply put, infections in winter happen. They occurred before Covid-19 entered our lives and will continue. People can choose to ignore the symptoms and just try to pull through. But with this you risk symptoms getting worse, requiring hospital treatment, developing co-infections such as pneumonia, sinus infections, time off work, impacting those around you. This test is looking at a wide range of pathogens that can be the cause of common respiratory symptoms, and more importantly if there is a positive found for any (or more) of the pathogens provide clarity on why you are having the symptoms, and then opportunity to treat them?

A pathogen is a virus or bacteria or another microorganism that can cause disease.  The 22 pathogens that are selected for the Cold, Cough or Flu test,  are a wide range of viral and bacterial pathogens that can be the cause of the symptoms previously mentioned.

When it comes to respiratory infections, the main different is how to deal with the infection whether it is viral or bacterial. If you have a bacterial infection (in the Cold, Cough or Flu test) treatment may require antibiotics. If you have a viral pathogen, antibiotics may not be suitable. By targeting both bacterial and viral pathogens in the Cold, Cough or Flu test, not only is it the aim to detect the presence of any of these pathogens, but if any are positive what that means in terms of possible treatment action plans.

All appointments are booked online. Please click HERE to book. Please remember to only book to attend an appointment on the confirmation that you are COVID-19 NEGATIVE

Please have available your booking confirmation email of the appointment. Please have ID available if requested to provide this. Please do not consume any food or drink 30 minutes prior to having your samples taken.

Our staff at our welcome desk will confirm your appointment and your details with you. A health care professional will then take the samples and guide you through what is required. Please feel free to ask any questions when at the appointment to help. 2 samples are taken, a SWAB sample and a SPUTUM sample

Your sample is tested in our laboratory and once results are generate with quality review completed a reporet will be sent out to the email address provided at time of booking.

Your report will be sent to the email address provided when booking the appointment.

• The report will show whether you tested positive or negative for the 22 pathogens that were targeted.
• Negative means that on the day your sample was taken, that pathogen was not present in the sample provided
• Positive means that on the day your sample was taken, that pathogen was present  in the sample provided
• If you have more than one positive, it means that you have different pathogens affecting you, these are co-infections.

• This report is help give you clarity on the possible sources of infection that you have symptoms of.
• Information is provided on the different pathogen and what these are, to assist in your better understanding
• You can use information from this report as a guide in deciding your next steps, which may include consultation with a GP, discussion with a Pharmacist for example

• There are 7 bacterial and 15 viral pathogens that are “looked for” in the sample provided. If the report states POSITIVE for a bacterial pathogen, then antibiotics may be required. If the report is positive for a viral pathogen, then antibiotics may not be suitable. If the report states negative beside a pathogen it means that it was not present in the sample provided. If you receive multiple positives, this means that you have co-infections and your symptoms are a result of different pathogens, again this is important to consider for the treatment plan. If report states all negative, this means that none of the 22 pathogens were detected in the sample provided.
• With the report, you can decide what to do next that will aid your recovery, whether this be a consultation with a GP, or discussion with your pharmacist. This report is to assist in offering better clarity on your symptoms, and as such help you and a GP/ pharmacist look at the right treatment route. The aim to eliminate unnecessary treatments, that will not assist. As an example, where symptoms are due to a viral infection, antibiotics are not necessary.

• Yes, you can.
• If you would like you can arrange for a 10minute video consultation with GMC registered GPs from MyHealthcare Clinic, one of the UK’s leading private healthcare companies. This would be a charged service. You can dial 02079711789 for further details and appointment arrangement.