Randox Health London Ltd, a company registered in England under company number 9102173  with registered office at 5 Finsbury House, 23 Finsbury Circus, London, EC2M 7EA

Randox Health London Ltd is an approved end to end Sars Cov2 service provider, and carries on the business of providing clinical testing services and has entered into an agreement with you, the customer, to provide such Services. Randox Health London Ltd will appoint our partner laboratory Randox Laboratories Limited t/as Randox Clinical Laboratory Services, a company registered in Northern Ireland under company number NI015738, whose registered office address is Ardmore, 55 Diamond Road, Crumlin, Co. Antrim, BT29 4QY  to assist with the provision of the Services and warrants that they will be held to the same accountability

“You” are the customer and have either accessed our website, entered one of our clinics or called our telephone number and intends to place or has placed an order for our Service.

Throughout our service, website and during any telephone call or written correspondence between you and us these terms and conditions along with our Privacy policy will apply. If there is any conflict between these Terms and any terms or conditions found elsewhere on our website, or in any written or verbal communication between you and us, these Terms will prevail.

Services are offered subject to availability at the times of booking. Randox Health reserves the right to cancel or reschedule appointments, but will endeavour to accommodate the client, where possible.

Randox personnel can only conduct sample collections on individuals aged 18 and over.  Persons under the age of 18 must be accompanied by a parent or legal guardian who will be required, under supervision and instruction, to do the sample collection on the minor.

Your sample will be collected by one of our certified healthcare professionals.  The sample must be taken in line with our operating procedures which includes both throat and nasal swab.  If, for any reason, you are not able to provide a sample as per the procedure we cannot guarantee that the sample provided will be suitable for analysis and a valid result forthcoming.

Randox will make every reasonable endeavour to analyse your sample and to provide you with a results report.

However, on rare occasions, anomalies can occur during laboratory analysis, for example, issues with sample collection or processing errors. Randox Health will endeavour to identify and correct any such issue. Additional samples may be required, if remaining sample is insufficient for repeat analysis. And as a consequence results/reports may be delayed. Randox will not be held accountable or liable for delays.

Following receipt of your sample, we will make every reasonable endeavour to provide your results within a reasonable timeframe following our laboratory receiving your sample. Delivery dates for test results are approximate only and Randox will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance.

You acknowledge that you will receive your results to the email address provided by you when booking your test. It is your responsibility to ensure that Randox Health has the correct information pertaining to your email address.

To determine the presence of COVID-19 virus including various strains/variants in a correctly, properly returned and intact swab sample, using the sample collection kit provided.

Randox are unable to offer you a refund if your are arriving into the UK. Due to UK government covid travel restrictions and departmental guidance, we are legally unable to offer you a refund once you have been provided with a Passenger locator form booking reference number.

if you are departing from the UK AND you cancel your appointment with more than 24 hrs notice, then Randox shall consider your refund request.

Nothing in these terms or conditions excludes or limits the liability of Randox as follows: – 1) for death or personal injury caused by our negligence, or 2) under section 2 of the Consumer Protection Act 1987, or 3) for fraud or fraudulent misrepresentation, or 4) by the conditions implied under section 12 of the Sale of Goods Act 1979 or 5) by the conditions implied under section 2 of the Supply of Goods and Services Act 1982.Randox shall not be liable to you for any loss of profit, loss of business, loss of opportunity, loss of goodwill, or any claims for indirect compensation whatsoever, which may arise out of, or in connection with, the use of the goods or services provided. Where you are being provided with these goods and services as a consumer, our total liability in contract, tort, misrepresentation or otherwise; arising in connection with the performance of these conditions, shall be limited to losses which are a foreseeable consequence of the failure to comply with these terms and conditions only. Different limitations may apply where you have ordered testing kits for resale to third parties, or are otherwise operating as a business, and these terms are without prejudice to any separate terms that apply in that context, which would have been communicated to you at the point of sale.

Any time frames alluded to in your dealings with Randox are approximate only and subject to change. Time is not of the essence in this contract and Randox do not accept any responsibility or liability for losses arising as a result of any delay, if the test result is not provided to you within your required timescale as may be set by you or any third party.  Without prejudice to the generality of the foregoing, this limitation is to include claims for losses or consequential losses where you have been unable to travel or work.

By agreeing to these Terms & Conditions, you are providing Randox with consent to test a sample that you have provided for the detection of SARS-CoV-2. This may be completed using a multitude of scientific methodologies, for further improvements of COVID specific testing systems and for the detection of mutations and Variants of concerns (VOCs). Randox aims and expects to securely and safely destroy all samples once all testing has been completed. It is not possible to return your sample to you.

If your result is positive, the information that you provide us with will be reported to PHE by our testing laboratory, as per their legal requirements.

For details on how and why your information is collected and processed, please see our Privacy Policy at the following Link https://www.randoxhealth.com/covid-19-privacy-policy/

Randox shall not be held liable for any failure to perform its obligations under this contract, if it is prevented or delayed in performing those obligations by an event of force majeure, without prejudice to the generality of the foregoing, such events may include the following:


  • Adverse events and Weather events (such as, but not limited to, fires, earthquakes, explosions, drought, tidal waves and floods);
  • War, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilisation, requisition, or embargo;
  • Rebellion, revolution, insurrection, or military or usurped power, or civil war;
  • Contamination by radio-activity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radio-active toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly;
  • Riot, commotion, strikes, go slows, lock outs or disorder, unless solely restricted to employees of the Supplier or of his Subcontractors; or
  • Acts or threats of terrorism.
  • Supply or delivery restrictions arising as a result of governmental Pandemic response.

Any supply/delivery limitations arising out of an Act of Government, or with respect to any border travel, customs delay or trade restrictions arising as a result of Brexit.

The unenforceability or invalidity of any clause in this Agreement whether in whole or in part, shall not have an impact on the enforceability or validity of any other clause. Any unenforceable or invalid clause shall be regarded as removed from this Agreement to the extent of its unenforceability and invalidity at the finding of a competent Court.

Aside from any legal obligations to the contrary, or disclosure of results by you to third parties, the nature of this transaction and agreement is strictly private and confidential.  Any disclosure by you to non-permitted third parties, on any platform, regarding the dealings of the parties to this agreement, or the agreement terms itself, will be considered a breach of this clause.  In such an event, Randox reserves the right to enforce the terms of this agreement to the full extent of the Law against you, should it be deemed necessary by Randox.  Such proceedings may include claims for defamation, injunctive relief and pursuit of damages and reasonable legal costs associated, in the event of a legal basis for a claim arising.

The governing laws of this agreement are the Jurisdiction where the Contract was deemed to be performed.